Return & Refund Policy
Company Name: Jieyang Laibodun Technology Co., Ltd.
Email: service@solenura.com
At Solenura™, customer satisfaction is one of our top priorities. We want every purchase to feel confident and worry-free. This Return & Refund Policy explains the conditions, process, and guidelines for returning products and receiving refunds.
1. Return Period & Requirements
We accept return requests within 30 days of the date you receive your order.
To qualify for a return, the item must meet the following conditions:
✔ The product is unused and in its original condition
✔ The item is returned with original packaging and accessories
✔ The product shows no signs of damage, modification, or improper use
✔ Proof of purchase or order information is provided
Items that do not meet these requirements may not be eligible for return approval.
2. How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@solenura.com
Please include:
- Order number
- Product name
- Reason for return
- Photos or additional details if needed
Once your request has been reviewed and approved, we will provide return instructions and any necessary shipping information.
⚠️ Please do not send products back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
Please check your order carefully after delivery.
If you receive:
- A damaged product
- A defective item
- The wrong product
Please contact us as soon as possible with your order details and supporting images.
Our team will review the issue and provide a suitable solution, such as a replacement or other assistance.
4. Items Not Eligible for Return
Some products cannot be returned due to safety, hygiene, or product-specific reasons.
Non-returnable items may include:
- Used personal care or hygiene products
- Customized or specially made items
- Products damaged through customer misuse
- Items marked as final sale
- Gift cards
- Original shipping charges
If you are unsure whether your item qualifies for a return, please contact us before submitting your request.
5. Product Exchanges
If you need a different item, size, or replacement product, the recommended process is:
- Request a return for the original product
- Wait for return approval and inspection
- Place a new order for the desired item
This allows us to process your replacement request more efficiently.
6. International Customer Returns
For customers outside the United States, return procedures may vary depending on location.
Customers are responsible for ensuring returned items meet the return requirements and follow the provided return instructions.
Additional customs or shipping procedures may apply for international returns.
7. Refund Process
After your returned item arrives and passes inspection, we will send a confirmation regarding your refund status.
If approved:
✔ Refunds will be issued to the original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or payment provider may require additional time before the funds appear in your account
If you have not received your refund after the expected processing period, please contact us at:
8. Return Shipping Information
A return request must be approved by Solenura™ before sending any items back.
Please contact our support team first to receive the correct return instructions.
Company:
Jieyang Laibodun Technology Co., Ltd.
Customer Support Email:
service@solenura.com
Thank you for choosing Solenura™.
We appreciate your trust and are committed to making every shopping experience simple, transparent, and enjoyable.