Company Name: Jieyang Laibodun Technology Co., Ltd.
Email: service@solenura.com

At Solenura™, we are committed to making your shopping experience simple, reliable, and transparent. From carefully selecting products to delivering them safely to your doorstep, every step of our fulfillment process is designed with care.

This Shipping Policy explains how your order is prepared, shipped, tracked, and delivered.

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Our Shipping Approach

Solenura™ focuses on creating practical household solutions designed for modern living.

To provide customers with better value and access to thoughtfully designed products, we work with trusted fulfillment partners and distribution networks to efficiently manage inventory and deliveries.

This approach helps us:

✔ Provide quality home organization and lifestyle products
✔ Offer competitive pricing without unnecessary retail costs
✔ Improve fulfillment efficiency and reduce resource waste

We appreciate your understanding as we work to provide a smarter and more convenient shopping experience.

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1. Order Processing & Shipping Costs

Each Solenura™ order goes through careful preparation before shipment.

Processing Time:
Orders typically require 2–4 business days for verification, product preparation, inspection, and packaging.

During high-demand periods such as holidays or promotional events, processing may require additional time.

Shipping Fee:
A standard shipping fee of $5.99 applies to all orders.

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2. Estimated Delivery Schedule

Delivery times may vary depending on destination, carrier availability, and local conditions.

Please note that delivery estimates are approximate and do not represent guaranteed arrival dates.

Factors such as weather, transportation delays, and customs processing may occasionally affect delivery times.

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3. Tracking Your Order

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please keep in mind:

• Tracking details may take 1–3 business days to become active after shipment confirmation
• Initial tracking updates may be delayed while your package moves through carrier facilities
• Your order remains in transit even if tracking information does not update immediately

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4. International Duties & Taxes

For international shipments, orders may be delivered under terms where local customs fees are not included.

Customers may be responsible for:

• Import duties
• Customs charges
• Local taxes or government fees

Solenura™ is not responsible for delays caused by customs inspections or clearance procedures, as these processes are managed by local authorities.

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5. Changes, Address Updates & Order Cancellation

We begin preparing orders shortly after purchase to ensure timely fulfillment.

If you need to update your shipping information or request a cancellation, please contact us as soon as possible at:

service@solenura.com

Requests must be submitted within 12 hours of placing your order.

Once your order has entered the fulfillment process, changes or cancellations may no longer be available.

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6. Damaged, Missing, or Lost Packages

Your satisfaction is important to us, and we want your Solenura™ products to arrive safely.

Damaged Items

If your package arrives damaged:

• Please contact our support team within 72 hours of delivery
• Include clear photos of the damaged package and product
• We will review your request and provide an appropriate solution, including replacement support when applicable

Lost Packages

If the carrier confirms that your shipment has been lost during transit:

• Please contact us with your order details
• We will work with the shipping provider and assist with a replacement solution when appropriate

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Thank you for choosing Solenura™.
We appreciate your patience and trust as we deliver thoughtfully designed products to enhance your everyday living experience.