Solenura™ charging products are designed for compatible everyday electronics such as smartphones, tablets, earbuds, laptops, smartwatches, and other USB-powered devices, depending on the specific product.

Compatibility varies by connector type, charging protocol, maximum power requirement, and the device itself. Please review the specifications on the individual product page before use.

A charger's listed wattage represents the maximum supported output under compatible conditions. The actual power delivered may be lower.

Charging speed can be affected by your device, battery level, charging protocol, cable capability, temperature, power-management settings, and whether other ports are being used at the same time.

No. Maximum charger output and individual port output are not always the same.

On multi-port chargers, available power may be distributed between connected devices. The exact output depends on the charger configuration and the devices being charged.

Yes, products with multiple charging ports or charging positions are designed to support multiple compatible devices.

When several devices are connected at once, total available power may be shared. As a result, individual devices may charge at a different rate than when only one device is connected.

For higher charging speeds, your cable must support the required charging power and protocol.

A low-capacity or damaged cable may reduce charging speed even when the charger itself supports higher power.

Wireless charging and wired charging use different power-delivery methods. Actual wireless charging speed depends on your phone, charging standard, alignment, case design, temperature, and the power adapter supplying the charging stand.

Some devices may intentionally reduce charging speed as the battery becomes fuller or warmer.

Yes. Proper coil alignment helps maintain more consistent wireless charging.

Magnetic models can help position compatible devices, while non-magnetic devices should be placed carefully in the charging area shown in the product instructions.

Many compatible cases may work with wireless charging, but very thick cases or cases containing metal, cards, magnetic accessories, rings, or other objects may interfere with charging.

If charging is inconsistent, remove the case or attached accessories and try again.

Not necessarily. Smartwatch charging systems can differ between brands and models.

Please check the compatibility information on the specific product page before purchasing a multi-device wireless charging station.

No. A travel plug adapter changes the physical plug connection so a compatible device can connect to supported outlet types. It does not automatically convert the local electrical voltage.

Before connecting an AC-powered device, check the input-voltage rating printed on that device or its power adapter.

High-power appliances such as hair dryers, kettles, curling irons, or similar heating appliances require extra caution.

Always verify the appliance voltage, wattage, and destination electrical requirements before connecting it. A plug adapter should not be treated as a voltage transformer.

The applicable Solenura™ retractable car charger is designed for compatible 12–24V vehicle power sockets.

Make sure the socket is functioning properly and that the connected device and cable are compatible with the charger's available output.

It can support multiple compatible devices through its available AC and USB connections.

USB charging power may be distributed differently when multiple USB ports are used at the same time. Please refer to the specific product page for its maximum charging output.

Do not assume surge protection unless that feature is specifically stated in the product specifications.

Solenura™ product pages identify the functions confirmed for each model. Always use the listed specifications rather than assuming additional electrical protection features.

Most orders are processed within 2–4 business days after payment is confirmed.

During holidays, major promotional periods, or unusually high order volume, processing may take up to 5 business days.

Our standard shipping fee is $5.99 USD per order.

Estimated delivery after dispatch is generally:

United States: 10–15 business days
Canada / United Kingdom / Australia: 11–16 business days
Other supported destinations: 15–20 business days

These are estimated delivery windows rather than guaranteed arrival dates.

Depending on inventory availability, product location, and the delivery destination, orders may be fulfilled from our own or partner fulfillment facilities.

We do not represent every order as locally fulfilled when it is not.

After shipment, you will receive available tracking information. Carrier tracking can sometimes take approximately 1–3 business days to begin showing movement after a shipping label is created.

If tracking has not updated for an extended period, contact service@solenura.com with your order number and tracking information.

We will review the available shipment details and assist with the appropriate next steps.

First check around the delivery location, building reception, mailroom, household members, neighbors where appropriate, and any secure location where the carrier may have placed the package.

If it still cannot be located, contact us. A “Delivered” status does not automatically prevent us from reviewing your concern.

If you need to request a cancellation, please contact us within 12 hours after placing the order.

We will make reasonable efforts to accommodate the request. However, once active fulfillment or shipment has begun, cancellation may no longer be possible.

Address-change requests should also be submitted within 12 hours of placing the order.

Once the order has entered active fulfillment or shipment, an address change cannot be guaranteed.

Eligible products may be returned within 30 calendar days after delivery.

Please contact us before sending any product back.

Email service@solenura.com and include your order number, the product involved, the reason for your request, and photos or videos where relevant.

After approval, we will provide the appropriate return instructions and return address.

No, not unless we specifically instruct you to do so.

Our company registration address is not automatically the designated return warehouse. Approved returns receive the appropriate return address and instructions from customer support.

For preference-based returns, such as changing your mind or ordering the wrong item, the customer is responsible for the applicable return shipping cost.

For a verified damaged, defective, incorrect, or materially misdescribed item caused by us or the fulfillment process, we will provide an appropriate solution without additional return shipping cost to the customer.

Approved refunds are generally issued to the original payment method within up to 10 business days after the returned product has been received and inspected.

Your bank or payment provider may require additional time before the funds appear in your account.

Supported payment methods are displayed during checkout. Availability may vary depending on your location, device, checkout configuration, and payment provider.

Only a payment method shown during your actual checkout session should be considered available for your order.

If PayPal is displayed during checkout, you may select it and follow the payment options made available by PayPal.

Payments may be declined because of incorrect billing information, card issuer restrictions, insufficient authorization, fraud-prevention checks, or other payment-provider requirements.

If your information is correct and the payment continues to fail, contact your bank or payment provider for assistance.

No.

Never send us your full card number, CVV, banking password, or payment verification code by email.

Email: service@solenura.com

Phone: +86 2163724236

Our stated business hours are 24 hours a day, 7 days a week.

Messages may be submitted at any time. Actual response time may vary depending on the nature of the request and the information needed to review it.

For order-related questions, please include your order number, the email address used at checkout, the product involved, and a short explanation of the issue.

For product damage or performance concerns, photos or videos may also help us review the situation.